At datamediastore.com, our goal is to make your on-line ordering experience as easy and comfortable as possible. You receive immediate confirmation of your order, confirmation of your shipment, and you always receive a tracking number. Furthermore, you receive the comfort of knowing that we ship your products almost as soon as you place the order. If you ever have any questions, please feel free to contact us: datamediastore.com 6520 Platt Ave, Suite 742 West Hills, CA 91307 Phone 877-434-DATA (3282) FAX 818-688-3281 CUSTOMER SERVICE / ORDER POLICIES AND PROCEDURES: HOURS - 24 hour online ordering; phone 9-5 Pacific Time Monday - Friday CONTACT US: Email is the quickest way to reach us; please send any product requests/ideas to sales@datamediastore.com DELIVERY AREA - 50 U.S. States. International shipping is available. Please call 877-434-DATA or 818-280-0946 for details. DELIVERY METHODS - Air or Ground in all US states. Some rural areas are subject to delivery delays per the terms and conditions of our shippers (UPS,FedEx, etc.) APO/FPO ADDRESSES: We now ship to APO/FPO boxes with exact address matches. There is a $19 processing fee on APO/FPO orders for these shipments. PAYMENT METHODS - Visa, Mastercard, American Express, Discover, PAYPAL, Wire Transfer and prepay by check.. Credit Card orders ship TO AN ADDRESS ON FILE WITH THE CREDIT CARD ISSUER. Some credit card issuers will allow you to temporarily add another shipping address to your account; please contact your card issuer prior to ordering if you would like to use this option. If they add a temporary "ship to" address on to your account please note this on your order form so we can verify the new address and process your order quickly. Our PAYPAL mailing address is sales@datamediastore.com Wire transfers have a $30 fee. To prepay by check please submit your order online or print out a hard copy and mail it to us. Be sure to choose "prepay by check" as your payment option. Once we receive your check and the funds clear the order will ship. PURCHASE ORDERS/CREDIT APPLICATIONS - PO's accepted from government agencies, schools and health care organizations. At time of order, select "GOVT/SCHOOL PO" as the credit card method. Please include a PO# if possible in number field We also accept purchase orders from general business companies in certain cases. Please call 877-434-DATA (3282) or email us at sales@datamediastore.com if you have any questions. MINIMUM ORDER - We now feature the opportunity to purchase any size order. No minimum order required. SHIPPING CHARGES - FREE GROUND for orders of $65 or more to all states except Alaska & Hawaii. A flat rate of $5.95 shipping will apply to ground orders totaling less than $65 to all states except Alaska and Hawaii. Next Day Air Saver and 2nd Day Air rates are calculated automatically. All shipping charges are automatically calculated and added to invoices. On rare occasions, the shipping calculator goes down and freight charges are left off of the order; in this case the freight charge will be calculated after the order is received and e-mailed to you for an OK prior to shipment. SALES TAX - California shipments will be taxed at the tax rate of the delivery location. RETURNS / EXCHANGES / GUARANTEES - Returns are available up to 30 days from the date of your purchase on unopened products. All returns must be preapproved by datamediastore.com and are subject to a 15% restocking fee. Refunds are made with the same method used for payment. Some manufacturers require any returns to be handled directly with them. Please Note: All Imation, Primera and Rimage returns & product swaps are handled directly by the manufacturer: Imation tech support: Phone (800) 351-8186 (toll free product support available Monday - Friday) or email: info@imation.com Primera tech support: Phone (763) 475-6669 Online http://www.primera.com/tech_support.html Rimage tech support: Phone (800) 553-8312 Online http://www.rimage.com Please contact datamediastore.com directly if you need further assistance. You can contact us at returns@datamediastore.com regarding any returned products. DEFECTIVE PRODUCTS do not have a restocking charge but must also be preapproved by datamediastore.com. datamediastore.com's liability, if any, for negligence or otherwise, is limited to the return of goods sold and refund of purchase price. PRICES - Prices are updated frequently to reflect current info. All prices are subject to change without notice. datamediastore.com believes all information is entered correctly but all information is subject to change without notice and datamediastore.com is not responsible for any inadvertent errors. Please contact us if you have any questions about prices or items not shown.